Refund policy

Refund Policy

Effective Date: [19 July 2024]

Thank you for shopping at Aftergraphs. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

Refund Policy

30-Day Return Window

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to Initiate a Return

Contact Us: To start the return process, please contact our customer service team at [your email address] or call us at [your phone number]. Provide your order number and a brief explanation of why you are returning the item.
Return Authorization: Once we receive your return request, we will review it and provide you with a Return Authorization Number (RAN) and return instructions. The RAN is a unique number that helps us track and manage your return.
Shipping Your Return: Pack the item securely in its original packaging, including all tags and labels. Write the Return Authorization Number (RAN) on the outside of the package. Ship the return package to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Non-Returnable Items

Certain items are non-returnable, including:

Gift cards
Custom or personalized items
Items marked as final sale

Exchanges

If you need to exchange an item for a different size or color, please contact us to arrange the exchange. We will provide you with instructions on how to return the original item and process the exchange.

Shipping Costs

Shipping costs for returns are free. If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [your email address].